PLEASE NOTE: WE ARE SCHEDULED 10 WEEKS OUT.

LAST MINUTE OFFERS WILL BE RE-OFFERED FOR YOU TO DECIDE ON FUTURE DATES OR THEY WILL BE USED AS FILL-INS IF WE HAVE CANCELLATIONS OR RECALLS ONLY.

• Please click here to sign into the system.
• After March 15th 2011, Vendors, Marketing Agencies, or any other Demo Companies CAN NOT perform or set up their own demos in H-E-B. The Tex Fest Promotion event that allowed this, is now over. All Vendors must go through and set up their own demo events through Showtime.
• Split Partner? – Looking for a Company to Split an Event with you? Contact Blanche Nunez(coming soon a split partner event form)
• Notices, Reminders or Enhancements

  • Vendors,

    We are coming to an end with our contract with Tallgrass Staffing whom has serviced our National Brand demos for the past 4 years. The last day of their services will be July 31st, 2015. We will momentarily halt all demos effective August 1, 2015.

    We will review all current pending and future demo requests to determine if they are Primo Pick and Exclusive items to H-E-B. If your item(s) meet those criteria’s, we will evaluate demo availability and work with you on scheduling those demos.

    Please note that due to legal and risk management concerns our “no other demo agency policy” will remain in effect.

    We will still however continue to allow small companies that use their own employees (no Independent Contractors, Third Party Agencies or 10-99 employees allowed) to schedule demos they will be performing. The 3rd Party Vendor demo process will remain the same.

    We apologize for this inconvenience, as we know it is one. Please recognize that Showtime is taking all of the necessary steps to decide the future of National Brand demos in H-E-B and how we will go to market for the future.

    Please contact Blanche Nunez at (210) 938 0808 or Nunez.Blanche@heb.com with any questions.

  • SESS System Update: Kit and Coupon details will now auto-populate into Proration Comments 2 and Proration Comment 3 when creating your demo offers. (EMAIL BLANCHE NUNEZ TO OBTAIN AN UPDATED “HOW TO CREATE AN OFFER”)
  • Beginning November 1st the Showtime Demo program structure will undergo a few administrative and marketing changes.
  • Marketing Changes:
    • Demo criteria selection will be based on:
      • Offers that include coupons for the events. Offers without coupons will have low priority to be scheduled.
      • Other prescheduled merchandising support to include ads, displays, and any other promotional activity or POS materials (kits).
      • Sales potential
      • Margin potential
      • Unique, distinctive or items exclusive to H-E-B.
  • Administrative Changes: (See FEE INFORMATION Tab)
    • Fee Changes –Our demo fees schedule has been static since 2006. In order to provide the stores an equitable return on their investment, the fees will be raised according to the schedule below.

Updated: March 2011

• Showtime Phone # 210-938-8899
• Office hours Monday through Friday 8am-5pm Central Time.

• For questions about how to use the on-line Selling Event Scheduling System (SESS) select 1
• For questions regarding future/un-booked events or split partner possibilities select 2
• If you would like to speak with someone regarding a booked or newly submitted event request select 3
• If you would like to speak with someone regarding a demo kit or coupons select 4
• If you would like to speak with someone regarding a Showtime invoice select 5
• If you would like to speak with someone regarding event reporting select 6
• All other inquiries or questions please select 0

• Troy Mitchell, Sales & Business Manager: Mitchell.Troy@heb.com phone # 210-938-0810
• Blanche Nunez, Scheduling Supervisor: Nunez.Blanche@heb.com phone # 210-938-0808
• Lydia Vega, Scheduler: Vega.Lydia@heb.com phone # 210-938-0800
• David Palacios, Associate Business Planner: Palacios.Amador@heb.com phone # 210-938-0809
• Matthew Vincent, Scheduler: Vincent.MatthewBryan@heb.com phone # 210-938-0802
• Mary Lou Clem, Scheduler: Clem.Mary@heb.com phone # 210-938-0801
• Stephanie Cantu, Business Planning Associate- I: Cantu.Stephanie@heb.com phone # 210-938-0807
• Michael Easterling, Operations Manager: Easterling.michael@heb.com # 210-938-0811
• Ashley Walker, Dept Admin: Walker.Ashley@heb.com phone # 210-938-0805

• $145.00 plus $7.50 supply fee = $152.50^* for each 6-hour event

• 2 Items: $80.00 plus $3.75 supply fee = $83.75* per vendor
• 3 Items: $55.00 plus $2.50 supply fee = $57.50* per vendor
• 4 Items: $40.00 plus $1.88 supply fee = $41.88* per vendor

• Contact Blanche Nunez at 210-938-0808

^*Totals do not include sample product purchase amounts

All demos as of November 1st, 2010 will have this price structure applied regardless of when they were submitted

Updated: September 2010

• ATTN: Showtime Fulfillment
  H-E-B Print & Mail Services
  5121 Rittiman Road
  San Antonio, TX. 78218
  

• Hours of operation: 8am to 4pm

Showtime is requesting the following information to be labeled on the outside of the kits sent to our warehouse:

1. Offer Number - Located on your Offer Summary which can be retrieved out of SESS
2. Offer Name - Title of the Event
3. Vendor – Corporation hosting the Event
4. Contents of Kit – Include promotional items you have included in your kit. (i.e. coupons, danglers, signs, buttons, etc.). This will ensure we have received all items associated with your Event
5. Number of Boxes – Number Box and include total of boxes sent to Warehouse. (i.e. 1 of 10, 2 of 10). This will enable our staff to ensure the correct total of boxes arrived at our warehouse.

• Kits MUST arrive 2 weeks prior to your scheduled events. Kits that arrive late will incur a late fee.
• A $50 per month/pallet fee will be applied for materials requiring an excess of 30 days storage.

NOTE: If you ship your kits directly to the stores you will incur a $12 finders fee for the stores to locate and secure the kits.

• Updated 02/17/10
• Fresh Selling Cart Events:(These are for raw meat, sausage, or fresh fish events)
  • Contact Blanche Nunez at 210-938-0808.
  • Please download the brochure below for further details on our Showtime Fresh Cart Program (Adobe Acrobat Reader required to view the file)
    

This tab will be used to tell you about changes and Enhancements to the SESS system.

• SESS is now Internet Explorer 7 (IE7) compatible. If you are using another Internet browser, i.e. Netscape, Firefox, or any other browser we do not support them. You can experience some screens come up but you will not get full functions through them.
  We do NOT support MAC computers either.

• Best Practices:
  • Coupons/Kits: when you have a manufacturer’s coupon that you will be using on your events you must enter a kit into your Offer so that Mail Services knows to get the coupons sent to the stores and how many per store. Posted 6/8/09
  • Offer Date Ranges -
    • Offers with coupons: In the best interest of your event, please give your coupons at least a 14-day window AFTER your Offer date range, thus allowing the Showtime partner sufficient time for necessary reschedules. Offers submitted with date ranges that are at the end of the coupon date range may limit the possibilities for the Partner to effectively perform your event. We want to perform your events inside the entire coupon date range, but if you submit the offer at the end of your coupon date range you stand the chance of having events performed without a coupon. Posted 6/8/09
• System Issues:
  • When adding items to an offer or creating offers, please only search for your items by UPC and not by item code. The item code look up service is not working correctly. We will post an update to the website when it’s up and running again. Posted 5/18/09
  • Attachments CANNOT be larger than 2mbs each. The stores cannot receive them. Posted

• How much product can I expect to send out for each event?

Showtime’s internal goal is a minimum of $250 in sales per Selling Event.
Vendors should use this amount as a guide.
BDMs have final sign-off on all DOL quantities.

• Can I schedule a third-party to manage my selling event?

At this point, no third-party events will be allowed in order to maintain the integrity of the Showtime brand.

• How can I educate Showtime Partners about my products’ uniqueness?

You may provide a free sample for Partners to try at home in advance of the event.
This allows for testimonial selling.
Robust selling points and key product attributes are critical and should be provided to your BDM and while on-line requesting your events.

• Do I get to pick which day my selling event occurs?

No, the Showtime scheduling team will book your events within 2 weeks of your requested date.
We do our best to get as close to the requested date as possible.

• How does H-E-B retain a great selling staff?

H-E-B schedules events daily offering more shifts to our best sellers with weekly recognition for leading the company in sales.
Partners are coached, motivated and evaluated on an ongoing basis to keep selling fresh and alive.

• How many coupons should I provide?

When you book the event on-line and indicate their will be a coupon stores order accordingly.
A minimum of 300 coupons PER EVENT, per store are required.

• Why a 14-week lead time to book Showtime Selling Events?

This enables advertising, procurement, supply chain and stores to properly prepare ensuring the right product is in the right place at the right time.

• Income cluster of stores?

Approximately 200 HEB stores participate in Showtime. Each store’s product assortment is geared toward local customer demographics.
We match Selling Events to the customer profile of each store.

Current as of 04/28/2015

• Effective immediately, any cancellation made within 14 days of confirmed scheduled date will result in a $75.00 cancellation charge per event.
• H-E-B sells groceries seven days a week and we run demo events seven days a week. No Company (including HEB OB products) will get only weekends or all events only on one day. At times there are exceptions. Showtime Management will determine these viable exceptions. If you feel you need one, you may contact the Showtime Business Manager.
• We continue to see a lot of offers come in with the event date only being for one day (i.e. Saturday). Please keep in mind that there is a minimum 14-day company policy that allows us to extend your event dates. We will work to schedule the amount of events you requested within that 14-day window, or we will contact you if needed to move them out farther.
• H-E-B’s policy is that we do not allow Manufacturer’s, Vendors, other Companies or 3rd Party demo companies to perform their own events in H-E-B Showtime store(s). Exceptions are made for viable reasons and events. Showtime Management determines these viable exceptions. These exceptions will only be for events that an H-E-B Partner cannot perform. (An example of such an event is screen printing pictures on t-shirts.) Other exceptions are for small independent companies during Grand Openings. But these have to be set up and authorized through Showtime. There is a fee for these exceptions.
• For Marketing Companies or Brokers; if payments are not received within H-E-B’s policy terms we will deduct from the manufacturer’s account. You stand a chance of losing your good standing with H-E-B Showtime and your account be turned to “prepay”.
• H-E-B’s policy is that we do NOT fill out surveys or make the Partner call into an 800 number after an event has been completed.
• We do not perform Non-food products during Holiday weeks unless the items go with a food item or make sense to be promoting during a Holiday week.
• All offers must have a 14-day date range unless it is a special event such as Grand Openings, Radio remotes, etc. Offers submitted with shorter date ranges will be opened up to a 14-day window beginning the Monday prior to your first date selected.
• Offers submitted with coupons that are at the end of their date range will possibly be performed outside the coupon’s date range.
• Updated 6/8/09